DL INSURANCE SERVICES LIMITED
Operating as a wholly-owned subsidiary of the listed entity Direct Line Insurance Group plc, the company provides non-life insurance services.
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Cash
£57M
+78.1% highest in 3 filed years
Net assets
£362M
-50.6% lowest in 3 filed years
Employees
8,731
-9% lowest in 3 filed years
Profit before tax
-£421M
-582% lowest in 3 filed years
Watchouts
Facts from the Companies House register and the latest accounts — not a rating
-
7 officer resignations in last 12 months
Multiple officers have left the board recently — see the People section for who.
Net assets
3-year trend · vs Financials median
Accounts
3-year trend · Δ = latest vs prior filed period · latest reflected 2025-12-31
| Metric | Trend | 2023-12-31 | 2024-12-31 | 2025-12-31 | Δ vs prior |
|---|---|---|---|---|---|
| Turnover | £1,288,500,000 | £1,803,800,000 | £1,778,800,000 | -1.4% | |
| Operating profit | £67,500,000 | £72,300,000 | -£405,500,000 | -660.9% | |
| Profit before tax | £75,300,000 | £87,400,000 | -£421,300,000 | -582% | |
| Net profit | £63,600,000 | £66,800,000 | -£324,700,000 | -586.1% | |
| Cash | £52,400,000 | £32,000,000 | £57,000,000 | +78.1% | |
| Total assets less current liabilities | £877,200,000 | £770,500,000 | £401,700,000 | -47.9% | |
| Net assets | £847,000,000 | £732,700,000 | £362,100,000 | -50.6% | |
| Equity | £847,000,000 | £732,700,000 | £362,100,000 | -50.6% | |
| Average employees | 9,684 | 9,594 | 8,731 | -9% | |
| Wages | £411,700,000 | £447,500,000 | £449,500,000 | +0.4% | |
| Directors' remuneration | — | — | — | — |
Values shown as filed in the company's annual accounts. — indicates the figure wasn't present under that line item in that period. The Δ column is the change from the prior filed period as a percentage of |prior|; lines a company doesn't report show —. About these numbers
Ratios
Computed from the line items above — sparklines read oldest → newest
| Ratio | Trend | 2023-12-31 | 2024-12-31 | 2025-12-31 |
|---|---|---|---|---|
| Operating margin | 5.2% | 4.0% | -22.8% | |
| Net margin | 4.9% | 3.7% | -18.3% | |
| Return on capital employed | 7.7% | 9.4% | -100.9% | |
| Gearing (liabilities / total assets) | 20.9% | 27.9% | 43.8% | |
| Current ratio | 1.77x | 1.40x | 1.89x | |
| Interest cover | 61.36x | 40.17x | — |
Margins divide P&L lines by turnover. Gearing is liabilities over total assets. Current ratio is current assets over creditors falling due within one year. Interest cover is operating profit over absolute finance costs. Sector-distribution context coming next.
Name history
Renamed 2 times since incorporation
- DL INSURANCE SERVICES LIMITED 2012-09-10 → present
- RBS INSURANCE SERVICES LIMITED 2004-04-16 → 2012-09-10
- DIRECT LINE GROUP SERVICES LIMITED 1994-12-15 → 2004-04-16
Audit & accounting basis
- Accounting basis
- FRS 101
- Reporting scope
- Standalone (parent only)
- Abridged
- Yes — abridged accounts (limited disclosure)
- Auditor
- Ernst & Young LLP
- Audit opinion
- Unqualified (clean)
- Going concern
- Affirmed
“After making enquiries, the Directors have a reasonable expectation that the Company has adequate resources to continue in operational existence for a period of at least twelve months (to 27 April 2027) from the date of approval of the financial statements. For this reason, they continue to adopt, and to consider appropriate, the going concern basis in preparing the financial statements.”
Group structure
- DL INSURANCE SERVICES LIMITED · parent
- DL Support Services India Private Limited 99.9%
- DLG Legal Services Limited 100%
- DLG Pension Trustee Limited 100%
- Farmweb Limited 100%
- Brolly UK Technology Limited 100%
- By Miles Group Ltd 100%
- By Miles Ltd 100%
- By Miles Technology Services Ltd 100%
- By Miles Payment Services Ltd 100%
Significant events
- “On 13 March, the Board gave approval to dispose of the EOS I and II private equity funds, held by the company, to Aviva Insurance Limited at a value of £33.7 million.”
Auditor, going-concern and subsidiary information is drawn from the narrative of the latest annual accounts. About these numbers
People
6 active · 61 resigned
| Name | Role | Appointed | Born | Nationality |
|---|---|---|---|---|
| AVIVA COMPANY SECRETARIAL SERVICES LIMITED | Corporate Secretary | 2025-08-20 | — | — |
| ADAMSON, Jane Elizabeth | Director | 2026-01-30 | Aug 1979 | British |
| GRAND, Howard | Director | 2025-07-02 | Dec 1969 | British |
| LEE, Robert William | Director | 2025-09-19 | Jul 1977 | British |
| MORRIS, Owen Charles | Director | 2025-07-02 | Jan 1978 | British |
| POTTER, Georgina Jane | Director | 2026-01-22 | May 1977 | British |
Show 61 resigned officers
| Name | Role | Appointed | Resigned |
|---|---|---|---|
| ATKINSON, Peter Jeremy | Secretary | 1994-12-15 | 2006-01-21 |
| CLIFTON, Roger Cheston | Secretary | 2013-09-26 | 2025-07-22 |
| HUTCHINGS, Penelope Ann | Secretary | 2005-04-14 | 2013-09-26 |
| SWIFT INCORPORATIONS LIMITED | Corporate Nominee Secretary | 1994-12-15 | 1994-12-15 |
| BARNETT, Robert William | Director | 2009-07-21 | 2009-12-15 |
| BARTLETT, Leigh James | Director | 2009-09-18 | 2011-06-03 |
| BEAL, Richard George John | Director | 1994-12-15 | 2004-04-30 |
| BROWN, Andrew Martin | Director | 1998-10-01 | 1999-03-22 |
| BURROWS, Jessie Josephine | Director | 2022-01-06 | 2023-11-10 |
| BURROWS, Jessie Josephine | Director | 2016-11-18 | 2018-10-19 |
| CASTLE, Stephen Victor | Director | 2002-07-01 | 2004-12-31 |
| CHIPPENDALE, Ian Hugh | Director | 1996-03-01 | 2006-11-08 |
| CLARKE, Stephen Andrew | Director | 1995-04-03 | 2002-07-01 |
| CLIFF, Alexandra Louise | Director | 2020-07-28 | 2022-11-16 |
| CORNISH, Andrew Dennis | Director | 2007-01-22 | 2008-12-17 |
| COURT, Annette Elizabeth | Director | 2001-04-02 | 2006-11-08 |
| CRAWFORD, Charles Robertson | Director | 2007-01-22 | 2009-06-30 |
| DAVIS, Stephen William | Director | 1994-12-15 | 1996-02-06 |
| DEVITT, Edmund Russell | Director | 1994-12-15 | 1996-07-31 |
| DICKSON, Jane | Director | 1994-12-15 | 1996-02-06 |
| DODSWORTH, Andrew | Director | 1994-12-15 | 1996-02-06 |
| EDWARDS, Peter Graham | Director | 2011-11-22 | 2014-07-31 |
| EVANS, Darrell Paul | Director | 2009-12-15 | 2014-09-23 |
| FLAHERTY, Michael Patrick | Director | 1994-12-15 | 1996-11-30 |
| GEDDES, Paul Robert | Director | 2014-01-29 | 2019-05-09 |
| GREENWOOD, Jonathan Paul | Director | 2009-07-21 | 2024-08-05 |
| GRIER, Alastair James | Director | 2009-07-21 | 2011-03-14 |
| HARRIS, Timothy Walter | Director | 2020-07-28 | 2021-05-13 |
| HESKETH, Mark Alexander | Director | 2006-05-16 | 2009-08-28 |
| HESSING, Hugh William | Director | 2024-07-24 | 2025-07-01 |
| HOUGHTON, Richard David | Director | 2004-12-31 | 2007-01-22 |
| JAMES, Penelope Jane | Director | 2018-02-05 | 2020-02-23 |
| JENKINS, David Alan | Director | 1994-12-15 | 1996-02-06 |
| JOKHOO, Ashish | Director | 2022-07-15 | 2024-10-02 |
| LEATH, Derick | Director | 1994-12-15 | 1996-02-06 |
| LOGUE, Stuart Bruce | Director | 2011-11-22 | 2012-12-19 |
| MADDOCK, Steven | Director | 2010-03-16 | 2021-12-16 |
| MANSER, Neil David | Director | 2018-10-30 | 2024-10-10 |
| MCKEE, Christopher Raymond | Director | 1994-12-15 | 1996-11-30 |
| MILLINER, Martin Paul | Director | 2024-10-17 | 2025-08-27 |
| MOAT, Christopher | Director | 2007-01-22 | 2007-11-27 |
| MORTON, Craig Euan | Director | 2014-01-29 | 2016-06-17 |
| O'ROARKE, John Brendan | Director | 2003-10-31 | 2005-06-30 |
| POND, Stephen Forder | Director | 2025-07-01 | 2026-03-09 |
| POOLE, Jane Carmel | Director | 2024-11-04 | 2025-07-01 |
| QUINTON, Michael Nicholas | Director | 2007-01-22 | 2007-09-20 |
| RAMSDEN, Roger Charles | Director | 2007-01-22 | 2008-02-12 |
| REIZENSTEIN, Anthony Jonathan | Director | 2014-01-29 | 2018-02-06 |
| ROSS, Graham Alexander Forbes | Director | 1994-12-15 | 1996-11-30 |
| SMITH, Edward John Gerard | Director | 2008-05-12 | 2009-12-15 |
| SPOWART, James | Director | 1994-12-15 | 1996-11-30 |
| STORM, Jane Veronica | Director | 2025-03-17 | 2025-10-14 |
| SULLIVAN, Christopher Paul | Director | 2007-01-22 | 2009-07-31 |
| SWETENHAM, Carole Ann | Director | 1994-12-15 | 1996-11-30 |
| THOMAS, Lyndon Morgan | Director | 1997-03-01 | 2003-08-07 |
| THOMAS, Lyndon Morgan | Director | 1994-12-15 | 1996-11-30 |
| TOMLINSON, Humphrey Michael | Director | 2014-01-29 | 2025-03-16 |
| TRELOAR, Stephen | Director | 2009-07-21 | 2010-06-19 |
| WALLIS, Victoria Jane | Director | 2020-07-28 | 2025-03-10 |
| WOOD, Peter John | Director | 1994-12-15 | 1996-11-30 |
| YOTOV, Angela Michelle | Director | 2025-04-04 | 2025-07-01 |
Ownership
Persons with significant control
| Name | Kind | Nature of control | Notified | Status |
|---|---|---|---|---|
| Direct Line Insurance Group Limited | Corporate entity | Shares 75–100%, Voting 75–100%, Appoints directors | 2016-04-06 | Active |
Filing timeline
Last 20 of 236 total filings
Material constitutional events — rename, articles re-file, resolution
- 2026-03-02 RESOLUTIONS Resolution
- 2026-03-02 MA Memorandum articles
- 2026-02-14 MA Memorandum articles
| Date | Type | Category | Description | |
|---|---|---|---|---|
| 2026-06-01 | CS01 | confirmation-statement | Confirmation statement with updates | |
| 2026-06-01 | PSC05 | persons-with-significant-control | Change to a person with significant control | |
| 2026-05-29 | AD01 | address | Change registered office address company with date old address new address | |
| 2026-05-16 | AA | accounts | Accounts with accounts type full | |
| 2026-03-19 | TM01 | officers | Termination director company with name termination date | |
| 2026-03-02 | RESOLUTIONS | resolution | Resolution | |
| 2026-03-02 | MA | incorporation | Memorandum articles | |
| 2026-02-14 | MA | incorporation | Memorandum articles | |
| 2026-01-30 | AP01 | officers | Appoint person director company with name date | |
| 2026-01-30 | AP01 | officers | Appoint person director company with name date | |
| 2025-11-13 | CH01 | officers | Change person director company with change date | |
| 2025-10-15 | TM01 | officers | Termination director company with name termination date | |
| 2025-09-19 | AP01 | officers | Appoint person director company with name date | |
| 2025-09-12 | TM01 | officers | Termination director company with name termination date | |
| 2025-08-20 | AP04 | officers | Appoint corporate secretary company with name date | |
| 2025-08-20 | TM02 | officers | Termination secretary company with name termination date | |
| 2025-07-14 | AP01 | officers | Appoint person director company with name date | |
| 2025-07-14 | AP01 | officers | Appoint person director company with name date | |
| 2025-07-14 | AP01 | officers | Appoint person director company with name date | |
| 2025-07-14 | TM01 | officers | Termination director company with name termination date |
Public-record activity
Raw counts from Companies House — last 12–24 months
- Filings
- 20
- Capital events
- 0
- Officers appointed
- 6
- Officers resigned
- 7
last 12 months
last 24 months
last 12 months
last 12 months
Direct counts from the register. No score, no rating — see the Filing timeline for the underlying events.