CAPITA BUSINESS SERVICES LTD
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Cash
£9.2m
+109.1% highest in 6 filed years
Net assets
£933m
+7.2% highest in 6 filed years
Employees
10,350
-3.8% lowest in 6 filed years
Profit before tax
£99m
-69.5% vs 2024
Net assets
6-year trend · vs Technology median
CAPITA BUSINESS SERVICES LTD·Technology median
CAPITA BUSINESS SERVICES LTD·Technology median
CAPITA BUSINESS SERVICES LTD·Technology median
CAPITA BUSINESS SERVICES LTD·Technology median
CAPITA BUSINESS SERVICES LTD·Technology median
Accounts
6-year trend · Δ = latest vs prior filed period · latest reflected 2025-12-31
| Metric | Trend | 2020-12-31 | 2021-12-31 | 2022-12-31 | 2023-12-31 | 2024-12-31 | 2025-12-31 | Δ vs prior |
|---|---|---|---|---|---|---|---|---|
| Turnover | — | £1,331,000 | £1,347,700 | £1,423,200,000 | £1,341,400,000 | £1,443,800,000 | +7.6% | |
| Operating profit | — | £81,400 | — | £20,600,000 | £68,100,000 | £98,500,000 | +44.6% | |
| Profit before tax | — | £445,400 | £19,900 | £78,400,000 | £323,600,000 | £98,700,000 | -69.5% | |
| Net profit | £25,000 | — | — | £48,600,000 | £285,400,000 | £70,200,000 | -75.4% | |
| Cash | £61,200 | £1,700 | £28,000 | £3,300,000 | £4,400,000 | £9,200,000 | +109.1% | |
| Total assets less current liabilities | — | — | — | £899,400,000 | £1,151,100,000 | £1,177,300,000 | +2.3% | |
| Net assets | £622,900 | £792,500 | — | £593,900,000 | £870,800,000 | £933,100,000 | +7.2% | |
| Equity | £622,900 | £792,500 | £803,800 | £593,900,000 | £870,800,000 | £933,100,000 | +7.2% | |
| Average employees | 12,919 | 12,511 | 11,727 | 11,547 | 10,757 | 10,350 | -3.8% | |
| Wages | — | — | — | £507,400,000 | £458,600,000 | £463,400,000 | +1% | |
| Directors' remuneration | £1,400 | £2,900 | £1,500 | £1,200,000 | £900,000 | £1,000,000 | +11.1% |
Values shown as filed in the company's annual accounts. — indicates the figure wasn't present under that line item in that period. The Δ column is the change from the prior filed period as a percentage of |prior|; lines a company doesn't report show —. About these numbers
Ratios
Computed from the line items above — sparklines read oldest → newest
| Ratio | Trend | 2020-12-31 | 2021-12-31 | 2022-12-31 | 2023-12-31 | 2024-12-31 | 2025-12-31 |
|---|---|---|---|---|---|---|---|
| Operating margin | — | 6.1% | — | 1.4% | 5.1% | 6.8% | |
| Net margin | — | — | — | 3.4% | 21.3% | 4.9% | |
| Return on capital employed | — | — | — | 2.3% | 5.9% | 8.4% | |
| Gearing (liabilities / total assets) | — | — | — | 61.3% | 49.5% | 47.3% | |
| Current ratio | — | — | — | 1.05x | 1.78x | 1.02x | |
| Interest cover | — | — | — | 1.04x | 3.11x | 5.05x |
Margins divide P&L lines by turnover. Gearing is liabilities over total assets. Current ratio is current assets over creditors falling due within one year. Interest cover is operating profit over absolute finance costs. Sector-distribution context coming next.
Name history
Renamed 3 times since incorporation
- CAPITA BUSINESS SERVICES LTD 1997-03-17 → present
- CAPITA MANAGED SERVICES LTD 1993-12-20 → 1997-03-17
- TELECOM CAPITA LIMITED 1988-11-15 → 1993-12-20
- AUTOHUGE LIMITED 1988-09-26 → 1988-11-15
Audit & accounting basis
- Accounting basis
- IFRS
- Reporting scope
- Standalone (parent only)
- Auditor
- KPMG LLP
- Audit opinion
- Unqualified (clean)
- Going concern
- Affirmed
“The directors have prepared the financial statements on the going concern basis as they do not intend to liquidate the Company or to cease its operations, and as they have concluded that the Company's financial position means that this is realistic. They have also concluded that there are no material uncertainties that could nave cast significant doubt over its ability to continue as a going corcern for at least a year from the date of approval of the financial statements ("the going concern period").”
Group structure
- CAPITA BUSINESS SERVICES LTD · parent
- Capita HCH Limited 100%
- Capita Justice & Secure Services Holdings Limited 100%
- Fire Service College Limited 100%
- WN Updata Communications Ltd 50%
- Electra-Net (UK) Limited 100%
- RE (Regional Enterprise) Limited 100%
- Urban Vision Partnership Limited 50.1%
- Smart DCC Limited 100%
- Tascor Services Limited 100%
- Entrust Support Services Limited 51%
- Capita Business Support Services Ireland Limited 100%
- Capita Corporate Director Limited 100%
- Capita GMPS Trustees Limited 100%
- Capita Group Secretary Limited 100%
- CPLAS Trustees Limited 100%
- Grosvenor Career Services Limited 100%
- Capita Secure Information Solutions Limited 100%
- Capita Property and Infrastructure Limited 100%
- Capita Managed IT Solutions Limited 100%
- Retain International Limited 100%
- Capita Property and Infrastructure International Holdings Limited 100%
- Capita Property and Infrastructure International Limited 100%
- Woolf Limited 100%
- Symonds Travers Morgan (Malaysia) SDN. BHD-Philippine Branch 100%
- Capita Property and Infrastructure Consultants LLC 49%
- Capita Property and Infrastructure (Structures) Limited 100%
- Capita Symonds Limited (Libya Branch) 100%
- Capita Symonds Saudi Arabia Limited 50%
- Retain International (Holdings) Limited 100%
- Capita Norman + Dawbarn Limited 97.3%
Significant events
- “In November 2025, Ofgem, in line with the usual annual price control process, confirmed they were consulting on a proposal to disallow c.£31m of costs incurred by the Smart Data Communications Company (Smart DCC) for the regulatory year 2024/2025. Since November, Smart DCC has engaged constructively with Ofgem to seek a reduction to the level of disallowed cost in the final price determination. On 11 March 2026, Ofgem has concluded that it will disallow c.£11m cost incurred by Smart DCC for the regulatory year 2024/2025 which is a reduction of c.£20m from the proposed amount.”
- “On 1 February 2026, the Company acquired a portion of the business and assets from another Group subsidiary, Capita Customer Management Limited. Consideration of £0.1m equal to their net book value to be settled through intercompany loans.”
- “On 26 March 2026, the Group agreed to sell its private sector contact centre business to Inspirit Capital for £1 with £6.5m cash retained in the business upon completion for normal working capital purposes. In addition, there is potential contingent consideration payable to the Group up to a cap of £61.5m, expected to be paid in 2027 and 2028; with £50.0m based on future financial performance of the disposed business and £11.5m based on cash availability. The sale is expected to be completed in June 2026, subject to regulatory approvals.”
- “In February 2026, Capita plc entered into a £75m additional committed financing facility, with a subset of the existing lende's and terms consistent with the existing RCF.”
- “In June 2026, Capita plc refinanced its revolving credit facility, securing a £325m facility with a maturity date of June 2029, including two one-year extension options Upon entering the revolving credit facility, the subsequent £75m additional committed financing facility was cancelled.”
Auditor, going-concern and subsidiary information is drawn from the narrative of the latest annual accounts. About these numbers
People
7 active · 62 resigned
| Name | Role | Appointed | Born | Nationality |
|---|---|---|---|---|
| CAPITA GROUP SECRETARY LIMITED | Corporate Secretary | 2008-12-01 | — | — |
| GREGORY, Christopher James | Director | 2024-08-19 | Apr 1987 | British |
| HOLROYD, Richard Charles | Director | 2023-11-09 | Aug 1964 | British |
| LANSDOWN, Michael William | Director | 2022-01-12 | May 1966 | British |
| RIPOCHE VAN HECKE, Corinne | Director | 2023-04-13 | Sep 1969 | French |
| SMYTHE, Anthony | Director | 2026-02-11 | Jan 1965 | British |
| CAPITA CORPORATE DIRECTOR LIMITED | Corporate Director | 2023-05-23 | — | — |
Show 62 resigned officers
| Name | Role | Appointed | Resigned |
|---|---|---|---|
| HURST, Gordon Mark | Secretary | — | 2005-11-01 |
| CAPITA COMPANY SECRETARIAL SERVICES LIMITED | Corporate Secretary | 2005-11-01 | 2008-12-01 |
| ALDRIDGE, Rodney Malcolm, Sir | Director | — | 2006-07-31 |
| AMLA, Ismail | Director | 2019-07-17 | 2021-07-30 |
| BAKER, Christopher Francis Henry | Director | 2016-11-14 | 2021-05-28 |
| BANNERMAN, Erika | Director | 2018-06-20 | 2019-08-07 |
| BARNARD, Michael David | Director | 2012-10-18 | 2019-05-09 |
| BATE-WILLIAMS, Gemma Rebecca | Director | 2023-03-28 | 2024-10-17 |
| BATTY, Malcolm Child | Director | 1995-09-06 | 1995-12-31 |
| BELL, Maggi | Director | 2001-12-31 | 2016-12-31 |
| BENTON, Richard Michael | Director | 1994-03-15 | 1998-01-01 |
| BILLINGHAM, Mark | Director | 2022-10-17 | 2023-03-31 |
| BRAITHWAITE, Philip Charles | Director | 2012-03-26 | 2012-10-18 |
| BRAITHWAITE, Philip Charles | Director | 1995-01-01 | 2002-03-31 |
| BROWNELL, Elizabeth Helen | Director | 2021-12-06 | 2023-03-31 |
| CHAPMAN, Penelope Claire | Director | 2020-03-19 | 2021-09-30 |
| CHAPPLE, Aimie Nicole | Director | 2019-10-01 | 2022-10-17 |
| CHILDS, Richard | Director | 1994-03-15 | 1994-08-26 |
| COOK, Mark | Director | 2020-01-01 | 2021-07-31 |
| CRAWFORD, David William | Director | 2013-06-24 | 2013-12-06 |
| DADY, Kevin Peter | Director | 2007-02-02 | 2013-12-31 |
| DOYLE, Patrick Michael | Director | 1992-11-20 | 2010-02-28 |
| DYE, William Ellsworth | Director | 2005-01-10 | 2005-03-04 |
| FISHER, Rory Mcculloch | Director | 2016-03-21 | 2016-10-31 |
| FORESTER, Terence | Director | — | 1993-04-10 |
| FREE, Chantal | Director | 2019-10-14 | 2023-07-04 |
| GREATOREX, Anthony Nicholas | Director | 2014-02-18 | 2018-09-30 |
| GYSIN, Victor | Director | 2009-05-19 | 2017-12-18 |
| HANDS, Peter Edward | Director | 2013-07-29 | 2016-04-30 |
| HAWKINS, John Stuart | Director | 1992-05-14 | 1993-04-10 |
| HEMMING, John James | Director | 2016-03-21 | 2019-11-12 |
| HEPWORTH, Peter Hamby, Mr. | Director | 2016-03-21 | 2018-05-21 |
| HURST, Gordon Mark | Director | 1994-03-15 | 2015-02-28 |
| JASPER, John Arthur | Director | — | 1995-12-31 |
| JOYCE, Dermot James | Director | 2005-01-10 | 2007-05-31 |
| KELLY, Peter John | Director | 2000-06-26 | 2008-04-04 |
| KERSLAKE, Brian John | Director | 1992-06-18 | 1993-04-10 |
| MANUEL, David Colin | Director | 2016-11-17 | 2021-12-31 |
| MARCHANT, Richard Melvyn | Director | 2015-02-10 | 2016-03-31 |
| MARRIOTT-SIMS, Dawn | Director | 2013-07-25 | 2016-11-09 |
| MARTIN, Robert John | Director | 2000-10-02 | 2006-11-10 |
| MURRAY, Alistair David | Director | 2022-05-13 | 2024-01-31 |
| NEWMAN, James Henry | Director | 1998-01-20 | 1998-06-30 |
| PALMER, Linda | Director | 2021-05-28 | 2023-06-23 |
| PARKER, Andrew George | Director | 2007-10-30 | 2017-09-15 |
| PARKHOUSE, James | Director | 2014-02-11 | 2015-07-30 |
| PEEL, John William | Director | 1994-03-15 | 2007-03-31 |
| PILLING, Simon Christopher | Director | 2001-12-31 | 2011-01-10 |
| PINDAR, Paul Richard Martin | Director | — | 2014-02-28 |
| RIGBY, David | Director | 2005-01-10 | 2011-06-06 |
| RODGERSON, Craig Hilton | Director | 2014-01-08 | 2017-06-30 |
| RYLETT, Alan Michael | Director | — | 1994-12-12 |
| SELLERS, Christopher George | Director | 2016-11-14 | 2018-01-30 |
| SHARP, Stephen | Director | 2013-10-07 | 2018-11-07 |
| SHEARER, Richard John | Director | 2007-06-28 | 2016-12-31 |
| START, Andrew Philip | Director | 2019-08-05 | 2022-05-19 |
| TOLFTS, Robert David | Director | 2016-04-21 | 2021-06-30 |
| VINCENT, James D'Arcy | Director | 2015-02-10 | 2021-07-30 |
| WATERS, Clare Elizabeth | Director | 2011-09-28 | 2016-11-30 |
| WELSH, Colin John | Director | 1997-01-01 | 1997-05-31 |
| WILSON, Brian Joseph | Director | 1996-01-02 | 1998-01-05 |
| WYLLIE, Mark Richard John | Director | 2011-07-06 | 2012-12-12 |
Ownership
Persons with significant control
| Name | Kind | Nature of control | Notified | Status |
|---|---|---|---|---|
| Capita Holdings Limited | Corporate entity | Shares 75–100%, Voting 75–100%, Appoints directors | 2016-04-06 | Active |
Filing timeline
Last 20 of 374 total filings
| Date | Type | Category | Description | |
|---|---|---|---|---|
| 2026-07-24 | AA | accounts | Accounts with accounts type full | |
| 2026-05-29 | TM01 | officers | Termination director company with name termination date | |
| 2026-02-13 | AP01 | officers | Appoint person director company with name date | |
| 2026-01-14 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2025-06-25 | AA | accounts | Accounts with accounts type full | |
| 2025-01-06 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2025-01-04 | AD02 | address | Change sail address company with old address new address | |
| 2024-12-04 | CH01 | officers | Change person director company with change date | |
| 2024-11-22 | CH02 | officers | Change corporate director company with change date | |
| 2024-11-22 | CH04 | officers | Change corporate secretary company with change date | |
| 2024-11-19 | PSC05 | persons-with-significant-control | Change to a person with significant control | |
| 2024-11-18 | AD01 | address | Change registered office address company with date old address new address | |
| 2024-10-17 | TM01 | officers | Termination director company with name termination date | |
| 2024-09-30 | AAMD | accounts | Accounts amended with accounts type full | |
| 2024-09-05 | AA | accounts | Accounts with accounts type full | |
| 2024-08-20 | AP01 | officers | Appoint person director company with name date | |
| 2024-02-08 | TM01 | officers | Termination director company with name termination date | |
| 2024-01-08 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2023-11-09 | AP01 | officers | Appoint person director company with name date | |
| 2023-07-14 | AA | accounts | Accounts with accounts type full |
Public-record activity
Raw counts from Companies House — last 12–24 months
- Filings
- 4
- Capital events
- 0
- Officers appointed
- 1
- Officers resigned
- 0
last 12 months
last 24 months
last 12 months
last 12 months
Direct counts from the register. No score, no rating — see the Filing timeline for the underlying events.